Three Trends for Auto Service Pros to Watch

The auto industry needs to be ready to react to great leaps in-vehicle technology.
The auto industry is constantly evolving, with astonishing leaps in technology turning something like a self-driving car from a sci-fi dream to a prototype in the time span of a generation.

But technological advances that change the landscape of the auto industry are nothing new. Not long ago, innovations such as fuel injection, antilock braking systems, and even check-engine lights were seen as the ultimate in cutting-edge technology.

Now, all sectors of the auto industry need to be ready to react to even greater leaps forward in auto technology.

For the aftermarket, this means being ready to meet new advancements and futuristic car models with complimentary upgrades in repair and maintenance services.

To stay on top of the tech evolution, aftermarket professionals should stay focused on trends affecting three sectors.

Autonomous cars
The possible proliferation of driverless cars represents the biggest potential transformation in the automobile industry.

On-demand mobility and data-driven services (crucial components of an autonomous-driving system) could create up to $1.5 trillion in car sales and aftermarket products and services by 2030.

This includes the cost of eventual software upgrades for self-driving vehicles. As with all software- and hardware-based technology, autonomous operating systems will need upgrades on a regular basis, just like a smartphone or a laptop. Whether those software upgrades one day will be provided to consumers by the IT department of an auto dealership, by aftermarket specialists or over the air remains to be seen.

Running parallel to the potential rise of the driverless car is a potential decline in private-vehicle sales.

More people will be turning to shared cars in the future, which would reasonably require more repairs, maintenance and parts replacement due to higher wear and tear from multiple users.

If more shared vehicles are also autonomous, following the example of shared car services such as Uber that have experimented with driverless cars, those autonomous shared cars will experience even more wear than regular shared cars.

In fact, they may almost never stop driving, instead of remaining constantly on the road shuttling riders from place to place. The need for maintenance and repair of such vehicles would be immense.

Not everyone will immediately sell their current car and purchase an autonomous vehicle, or rely only on a shared car. The aftermarket has time to take stock of the rise of the autonomous car and adjust for a shift in demand for services in the future accordingly.

High-tech enhancements
Aftermarket consumers have more choice in technology than ever before, even if not everyone will be buying a driverless car any time soon.

The increased variety of supply and demand for new technology, such as driver aid and infotainment, means aftermarket specialists will need to develop expertise and services catered to these types of enhancements.

High-tech auto enhancements can include products such as:

  • Head-up displays that keep drivers’ eyes on the road while also keeping track of GPS navigation and directional services
  • Driver-aid systems that include back-up cameras and other aids to help drivers avoid collisions
  • Cloud-powered systems that let drivers control services on the car through apps or to call for assistance while driving; and other apps or enhancements that connect multiple smart devices to a car via Bluetooth.

All of these technologies allow customers to dramatically upgrade cars without buying a new vehicle. They also represent unique opportunities for the aftermarket to learn how to adapt and provide maintenance and repair for these software products in the future.

To succeed in a world of constant auto-tech advancements and upgrades, automakers, suppliers and service providers need to leverage partnerships and alliances to find the highest quality and combination of services for consumers.

Industry momentum
Despite exciting new developments in car tech, aftermarkets have seen comparatively restrained evolutions in their services.

For example, in 2003 Tesla shook the car world with the introduction of the first modern electric car for consumers. The automobile industry saw this breakthrough technology as a major disruption to the traditional products and services they had been providing to consumers for more than 100 years. Today, EV sales are less than impressive. Impediments include high prices and a lack of a recharging network.

The industry’s reactive momentum was much slower than the initial tech push would suggest, and the aftermarket hasn’t needed to completely overhaul its services and products for an all-electric car fleet quite yet.

However, the vehicle-service industry should remain and has remained current when it comes to repairs and maintenance on newer operating systems. Technicians have received more specialized tech-related training than ever, attracting higher-tech consumer business. According to the Auto-Care Assn., there were 264 million vehicles in operation in the U.S. The future of the automotive repair business appears stronger than ever.

By: Randy Wright – president of Cottman Transmission and Total Auto Care.

As originally featured in WardsAuto.com.

Cottman Transmission and Total Auto Care Honored with Summit Silver Award for Animation Cottman’s Transmission Physician Video Series Racks Up Another Award

HORSHAM, Pa. – Cottman Transmission and Total Auto Care continue to bring home award after award for its digital marketing proficiency with yet another award in its repertoire, growing the brand’s reputation for quality and service.

Out of more than 5,000 submissions from 24 countries, Cottman’s web series “Transmission Physician,” featuring an animated female transmission expert, earned the Silver Award in the 2017 Summit Creative Award competition for its creative work in the educational animated video series.

“There’s nothing more gratifying than seeing your team’s hard work pay off, and the Cottman crew put their heart and soul into creating the Transmission Physician,” said Derik Beck, vice president of digital marketing at Cottman. “Watching her take home so many distinguished honors just reinforces why we do what we do, and how important it is to value service and education for our customers over everything.”

The Summit Creative Award (SCA) recognizes and celebrates the creative achievements of small and medium-sized advertising agencies worldwide with annual billings under $30 million. Celebrating its 23rd year, the SCA has firmly established itself as the premier arbiter of creative excellence for firms of this size and has become a coveted honor.

Entries in 13 major categories are judged against a stringent set of standards. During its blind judging (entering company names withheld) the Board of Judges search for and identify innovative and creative concepts, strong executions and user experience, and the ability to communicate and persuade. Winners were selected in a wide range of categories from print and broadcast to online advertising and social media.

Winning a Summit Creative Award goes even further to raise Cottman’s reputation as an industry leader for the Transmission Physician video series, as it contributes to the overall marketing strategy of Cottman.

The Summit Award is just one in a string of awards that the Transmission Physician has garnered in 2017 – the brand also took home the following in recent months:

Two Telly Awards – A Bronze Award for “Craft Use of Animation for Branded Content & Entertainment” and a Bronze Award for “Web Series for Video, Shows or Segments”
-Earned the Gold Award in the 2017 Hermes Creative Awards competition in the category “Electronic Media Websites” for the subcategory of “Educational Video Series.”
Two Communicator Awards – Earned an “Excellence” designation from the Communicator Awards in the category of an online video in a campaign or web series. The series also earned a “Distinction” designation in the category of an online video in video education.

“We created the Transmission Physician to honor the women who have played an important role in making our industry what it is today, and are essential to the development and modernization of the auto industry,” said Beck. “Cottman stands for inclusivity at all levels, and we’re thrilled that the Transmission Physician is being honored at the international level, hopefully going even further to bring this message to the world.”

The Transmission Physician web series is a standout component of Cottman’s broader catalog of educational digital content. Using fun, accessible animation and themes, Cottman shares its educational videos on the brand’s website as a way for consumers to learn more about common car care topics.

As a specialist in transmission technology and repair, the Transmission Physician debunks common transmission myths, shares specialized, transmission-specific advice and explores related topics such as checking the automatic transmission fluid (ATF), why transmissions are so expensive, the process of how a transmission works, rechecks and more.

She joins the Cottman Man, the brand’s well-known namesake who has long starred in his own digital series, teaching consumers about car care and tips to maintain the longevity of their vehicles. Together, these characters strengthen Cottman’s ability to connect with consumers and creatively share meaningful maintenance information that adds value to the excellent services already offered at every Cottman location.
To view the Transmission Physician and Cottman Man Video Series, visit www.cottman.com/videos/. And, to learn more about Cottman Transmission and Total Auto Care, please visit www.cottman.com.

About Cottman Transmission and Total Auto Care

With locations across the U.S., Cottman Transmission and Total Auto Care is a transmission and auto repair brand that services almost any make or model vehicle, foreign or domestic. Cottman Transmission and Total Auto Care centers specialize in complete transmission service, brakes, suspension, air conditioning service and much more. Cottman’s headquarters is based in Horsham, Pennsylvania. For more information, please visit www.Cottman.com and www.TheCottmanManBlog.com.

Cottman Transmission and Total Auto Care’s Web Series Honored With Two Communicator Awards For Creative Excellence Cottman’s “Transmission Physician” Online Educational Video Series Recognized By Largest And Most Competitive Industry Award Program

HORSHAM, Pa. – Cottman Transmission and Total Auto Care’s groundbreaking educational video series continues to reach new heights in the industry, as the brand announced today the series was presented with two significant honors from the Communicator Awards for creative excellence in communication.

Cottman’s web series “Transmission Physician,” featuring the industry-leading animated female transmission expert, earned an “Excellence” designation from the Communicator Awards in the category of an online video in a campaign or web series. The series also earned a “Distinction” designation from the program in the category of an online video in video education.

“When we first conceptualized the Transmission Physician, we knew we were creating something special and unique in the aftermarket, and these recent awards further highlight the mark we’ve made on the industry,” said Derik Beck, vice president of digital marketing at Cottman. “We’re proud of our achievement with this web series and grateful to be recognized for our efforts by the Communicator Awards.”

With the announcement of the web series’ recognition by the Communicator Awards, Cottman’s web series now boasts a variety of accolades from across the marketing industry, including a Bronze Award in the 38th annual Telly Awards competition and a Gold Award in the 2017 Hermes Creative Awards competition.

“With every new award, the impact the Transmission Physician has had on auto care marketing trends becomes even clearer,” added Beck. “It’s both satisfying and humbling to be so thoroughly recognized for our contribution to the marketing world, both in auto care and in the broader community of creative professionals.”

The web series was conceptualized as a subtle but meaningful acknowledgment of the contributions women have made in the auto care industry. The Transmission Physician also signals to both customers and potential franchisees that Cottman is focused on creating an inclusive environment at all of its locations nationwide.

The highly decorated web series is one element of Cottman’s broader catalog of educational digital content. Using fun, accessible animation and themes, Cottman shares its educational videos on the brand’s website as a way for consumers to learn more about common car care topics.

As a specialist in transmission technology and repair, the Transmission Physician debunks common transmission myths, shares specialized, transmission-specific advice and explores related topics such as checking the automatic transmission fluid (ATF), why transmissions are so expensive, the process of how a transmission works, rechecks and more.

She joins the Cottman Man, the brand’s well-known namesake who has starred in his own digital series, teaching consumers about car care and tips to maintain the longevity of their vehicles. Together, these characters strengthen Cottman’s ability to connect with consumers and creatively share meaningful maintenance information that adds value to the excellent services already offered at every Cottman location.

The 23rd Annual Communicator Awards honor excellence in marketing and communication. The awards program is among the largest and most competitive in the world, with more than 6,000 entries received both from the United States and internationally. The entries are judged by the Academy of Interactive and Visual Arts, which is a professional organization more than 600 members made up of media, advertising, and marketing professionals.

To view the Transmission Physician and Cottman man Video Series, visit www.cottman.com/videos/. For more information about the Communicator Awards, visit: http://www.communicatorawards.com. And, to learn more about Cottman Transmission and Total Auto Care, please visit www.cottman.com.

About Cottman Transmission and Total Auto Care

With locations across the U.S., Cottman Transmission and Total Auto Care is a transmission and auto repair brand that services almost any make or model vehicle, foreign or domestic. Cottman Transmission and Total Auto Care centers specialize in complete transmission service, brakes, suspension, air conditioning service and much more. Cottman’s headquarters is based in Horsham, Pennsylvania. For more information, please visit www.Cottman.com and www.TheCottmanManBlog.com.

Cottman Transmission and Total Auto Care Honored with Hermes Gold Award for Educational Video Series Cottman’s Transmission Physician Continues to Bring Home Awards

HORSHAM, Pa. – Cottman Transmission and Total Auto Care continue its winning streak for its digital marketing expertise with another award in its collection, helping to elevate the brand’s reputation for quality and service.

Cottman’s web series “Transmission Physician,” featuring a stereotype-busting animated female transmission expert, earned the Gold Award in the 2017 Hermes Creative Awards competition. The series was honored with the award in the category “Electronic Media – Websites” for the subcategory of “Educational Video Series.”

“When we conceptualized the Transmission Physician, we knew she had the ability to be an industry leader,” said Derik Beck, vice president of digital marketing at Cottman. “This project represents the best of Cottman – our ability to put the service and education of our customers above everything while reinforcing the name we’ve built for ourselves in the aftermarket car care space. I’m incredibly proud of our team’s work on this project.”

Administered and judged by the Association of Marketing and Communication Professionals, the Hermes Creative Awards honor achievement and service in the communications profession. The international competition is specifically formulated for creative professionals involved in the concept, writing, and design of traditional materials and programs as well as emerging technologies. The 2017 Hermes Creative Awards is one of the largest of its kind around the world, with winners ranging in size from individual communicators and media conglomerates to Fortune 500 companies. Winning a Hermes Creative Award goes even further to raise Cottman’s reputation as an industry leader for the Transmission Physician video series as it contributes to the overall marketing strategy of Cottman.

“The Transmission Physician was originally designed as a way to pay homage to the women who have made our industry what it is today, and have played an extremely important role in the development and modernization of the auto industry,” said Beck. “Cottman stands for inclusivity at all levels, and we’re thrilled that the Transmission Physician is being honored at the international level, hopefully going even further to bring this message to the world.”

The Transmission Physician web series is a standout component of Cottman’s broader catalog of educational digital content. Using fun, accessible animation and themes, Cottman shares its educational videos on the brand’s website as a way for consumers to learn more about common car care topics.

As a specialist in transmission technology and repair, the Transmission Physician debunks common transmission myths, shares specialized, transmission-specific advice and explores related topics such as checking the automatic transmission fluid (ATF), why transmissions are so expensive, the process of how a transmission works, rechecks and more. She joins the Cottman Man, the brand’s well-known namesake who has long starred in his own digital series, teaching consumers about car care and tips to maintain the longevity of their vehicles. Together, these characters strengthen Cottman’s ability to connect with consumers and creatively share meaningful maintenance information that adds value to the excellent services already offered at every Cottman location.

To view the Transmission Physician and Cottman man Video Series, visit www.cottman.com/transmission-physician. And, to learn more about Cottman Transmission and Total Auto Care, please visit www.cottman.com.

About Cottman Transmission and Total Auto Care

With locations across the U.S., Cottman Transmission and Total Auto Care is a transmission and auto repair brand that services almost any make or model vehicle, foreign or domestic. Cottman Transmission and Total Auto Care centers specialize in complete transmission service, brakes, suspension, air conditioning service and much more. Cottman’s headquarters is based in Horsham, Pennsylvania. For more information, please visit www.Cottman.com and www.TheCottmanManBlog.com.

Explaining the Problem

You just headed out to work or the store when you noticed it: a noise you’ve never heard before, coming from somewhere under the hood of your car. Or maybe it wasn’t a noise; maybe it was just something… not right.

You know you’re going to have to take your car in to get it checked. So you call your local Cottman Transmission and Total Auto Care center and say… what?

It’s an important question: one that can make a big difference in whether your car gets fixed quickly or with a few extra days. Knowing how to explain the problem will go a long way toward getting your car fixed and the road quickly and efficiently.

So what should you know? Start with what the problem is: a noise, a vibration, or just something that feels different? Don’t try to diagnose it, and try not to tell the technician what you want to be done. Telling them to “Give it a tuneup” or “Align the wheels,” may not be the problem that you’re seeing or hearing. Instead, let the technicians know the facts will help them better diagnose the car.

The first thing you should do is see if you can work out as many details of the problem as possible. When does it occur? When you’re applying or letting off the gas? When the car is cold or hot? Right after you start the engine or after you’ve driven it for a while? Or does it go away after a few minutes?

Driving straight or turning? Slow or fast? On rough roads or all the time?

And what about the weather? Is it hot or cold out? Rainy or dry? Or doesn’t it matter? These are all things that can make a difference for helping the technician identify the problem and repair it right.

Best of all, can you show the problem to the technician? If you can, it’ll clear up a lot of question about what, exactly, you’re worried about. Since technicians fix many “noises” throughout the day, it may not be the noise that you had heard originally.

Want to make sure you get your problem fixed right? Take it to your nearby Cottman Center and explain the problem to them as best you can. Include everything you noticed, even if it doesn’t seem to make sense. Then let them do their job: You’ll both be glad you did.

Cottman Transmission and Total Auto Care Recognized by Top Crowd-Sourced Customer Review Site Angie’s List Features Cottman in Video for Excellent Service Based on Hundreds of Customer Reviews

HORSHAM, Pa. – Cottman Transmission and Total Auto Care today announced it was featured as a top-reviewed business on the crowd-sourced review site Angie’s List, based on hundreds of voluntary reviews of Cottman’s excellent service and customer experience. Through reviews provided by a customer base of more than 5 million members who use Angie’s List before they hire, Cottman was featured in a testimonial video to show how positive customer reviews can help drive growth.

“We strive to ensure our customers enjoy an overall exceptional experience every time they visit a Cottman center,” said Derik Beck, VP of digital marketing at Cottman. “We’re thrilled our customers who use Angie’s List have enjoyed our services, and we hope future users share their positive experiences at our locations as well.”

Angie’s List is a US-based website containing crowd-sourced reviews of local businesses. The website selected Cottman from among thousands of companies that are added on the List when a member submits feedback about the quality of their work.

“Angie’s List selected Cottman Transmission and Total Auto Care to be featured in a testimonial because they provide excellent service to our members,” said Katie Andrews, program manager at Angie’s List. “Their story will inspire other business owners.”

As an automotive aftermarket industry leader, Cottman has been providing trusted car care in neighborhoods across the nation for more than 50 years. Millions of car owners already think of Cottman as “my mechanic,” helping Cottman stand out from other aftermarket auto care companies as a national brand that offers local, one-stop total car care service.

The testimonial can be found here by clicking this link.

In addition to its excellent customer service, Cottman Transmission and Total Auto Care offer a rare franchise opportunity for entrepreneurs interested in a proven and reputable brand in the fast-growing automotive aftermarket industry. Interested candidates should have a minimum net worth of $100,000 and liquid assets of at least $65,000 percenter. The initial franchise investment for a Cottman center is between $190,000 to $235,000, which includes a $37,500 franchise fee. For honorably discharged veterans, Cottman offers a reduced franchise fee.

To learn more about Cottman Transmission and Total Auto Care and its available franchise opportunities please visit https://www.cottman.com/cottman-franchise-opportunities/.

About Cottman Transmission and Total Auto Care

With locations across the U.S., Cottman Transmission and Total Auto Care is a transmission and auto repair brand that services almost any make or model vehicle, foreign or domestic. Cottman Transmission and Total Auto Care centers specialize in complete transmission service, brakes, suspension, air conditioning service and much more. Cottman’s headquarters is based in Horsham, Pennsylvania. For more information, please visit www.Cottman.com and www.TheCottmanManBlog.com.

Cottman Transmission and Total Auto Care Wins Two Awards for Transmission Physician Educational Video Series

HORSHAM, Pa. – Cottman Transmission and Total Auto Care continue to gain recognition for its digital marketing expertise, as the brand announced today it was awarded not one but two prestigious accolades honoring its groundbreaking online educational video series.

Cottman’s web series “Transmission Physician,” featuring the industry-leading animated female transmission expert, earned a Bronze Award in the 38th annual Telly Awards competition. The series was recognized both for “Craft Use of Animation for Branded Content & Entertainment” and for “Web Series for Video, Shows or Segments.”

“We’re so proud of our work with the Transmission Physician,” said Derik Beck, vice president of digital marketing at Cottman. “Our whole team put our hearts and souls into this project to reinforce both Cottman’s excellent services and our reputation as a brand. It’s humbling to be recognized for our efforts, and I’m honored to accept this award on behalf of my team.”

As the premier authority on creative excellence in local, regional, and cable TV commercials and programs, as well as the finest video, film, web series and animation innovations, a Telly Award, represents a momentous acknowledgment of Cottman’s marketing efforts and the marketing value of the Transmission Physician. The web series was conceptualized as a subtle but meaningful acknowledgment of the contributions women have made in the auto care industry. The Transmission Physician also signals to both customers and potential franchisees that Cottman is focused on creating an inclusive environment at all of its locations nationwide.

“We first designed the Transmission Physician as a way to emphasize the contributions of women in our field,” added Beck. “Inclusivity is part of who we are at Cottman, and the fact that she won a Bronze at the Telly Awards shows the impact a web series like ours can have not only on our business but on the auto aftermarket industry as a whole.”

This newly decorated web series is one element of Cottman’s broader catalog of educational digital content. Using fun, accessible animation and themes, Cottman shares its educational videos on the brand’s website as a way for consumers to learn more about common car care topics. As a specialist in transmission technology and repair, the Transmission Physician debunks common transmission myths, shares specialized, transmission-specific advice and explores related topics such as checking the automatic transmission fluid (ATF), why transmissions are so expensive, the process of how a transmission works, rechecks and more.

She joins the Cottman Man, the brand’s well-known namesake who has long starred in his own digital series, teaching consumers about car care and tips to maintain the longevity of their vehicles. Together, these characters strengthen Cottman’s ability to connect with consumers and creatively share meaningful maintenance information that adds value to the excellent services already offered at every Cottman location.

The Telly Awards was founded in 1979 to honor excellence in local, regional and cable TV commercials, and is now one of the most sought-after awards by industry leaders, from large international firms to local production companies and ad agencies. For the 38th annual Telly Awards, judges evaluated submissions against a high standard of merit, recognizing individual distinction in creative work based on the combined scoring of all judges evaluating an entry. Due to the standards of the awards of excellence, judges may choose to award top honors to more than one entry or no entries at all in a particular category.

About Cottman Transmission and Total Auto Care

With locations across the U.S., Cottman Transmission and Total Auto Care is a transmission and auto repair brand that services almost any make or model vehicle, foreign or domestic. Cottman Transmission and Total Auto Care centers specialize in complete transmission service, brakes, suspension, air conditioning service and much more. Cottman’s headquarters is based in Horsham, Pennsylvania. For more information, please visit www.Cottman.com and www.TheCottmanManBlog.com.

Introducing…The Women of Cottman

Cottman Transmission and Total Auto Care launched the Transmission Physician as a way of honoring all the women — past, present, and future — who’ve helped build the auto repair business. The women of the auto repair industry are instrumental in helping to build this business, and Cottman modeled the Transmission Physician in their likeness, in a tribute to their contribution.

The women that help run Cottman Transmission Centers are no exception, working in all sectors of running a business. These women are business owners, leaders and the ones accountable for showing that auto repair isn’t about one gender, but about men and women alike, who help provide great service to those in need of auto repair.

Below is the list of all the Women of Cottman.

Maryann Straubmuller – Cottman Transmission and Total Auto Care located in Woodbury Heights, NJ

“For the past 30 years, I have had a relationship with Cottman Transmission. I am not an owner, manager, rebuilder or installer. I am the Cottman woman responsible for everyone involved to keep us rolling along! For more information about us visit http://www.cottmanofwoodburyheights.com.”

Becky and Cassey Beacham – Cottman Transmission and Total Auto Care located in Greenville, SC
Becky and her husband opened Cottman Transmission in Greenville, SC in 1998. Following in the footsteps on her mother-in-law, Cassey has been working at Cottman for 3 years now. For more information on our services, please visit us at http://www.cottmanofgreenville.com.

Melinda Kriner – Cottman Transmission and Total Auto Care located in Vancouver, WA
“I have been with Cottman for 15 years, where I am an Owner with my Father, and help manage the day to day with my husband. My knowledge is in customer service, center operations, parts, and sales. I have a Bachelor of Science in Business Management, which assists me in the day – to day operations here at Cottman. Find us at http://www.cottmanofvancouver.com.”

Carolyn Dittbrenner– Cottman Transmission and Total Auto Care located in New Castle, DE
“I have been involved with Cottman Transmission with my husband, Greg, where I handle the behind the scenes administrative operations. Our shop services automotive transmission and repair of both retail and commercial vehicles of all kinds. We love helping our community in their automotive aftermarket needs! Find out more about us at http://www.cottmanofnewcastle.com.”

Mary Scott – Cottman Transmission and Total Auto Care located in Gladstone, MO and Independence, MO
Mary Scott is a CPA and a Certified Management Accountant with a doctorate degree in business. When her husband, Doug, retired from his airline pilot career, they bought Cottman Transmission and Total Auto Care in Gladstone, MO. Three years later, they bought Cottman in Independence, MO. Both shops are full-service automotive shops. While Doug handles most of the day to day operations, Mary serves as chief financial officer and shares all management and strategic decisions with Doug. Find out more about her center at http://cottmanoflouisville.com and http://www.cottmanofgladstone.com.

Cara Barker – Cottman Transmission and Total Auto Care located in Waldorf, MD
“I have been working with my husband, Ken at the shop since January of 2009. I initially worked at the front counter for the first couple of years. I now am the Outside Sales Representative and do financing for our customers. I also maintain all the financials and record keeping for the business. Previously, I was an Assistant Kitchen Designer for 5 years and a Dental Office Manager for 15 years. Find out more about our Cottman Transmission center at http://www.cottmanofwaldorf.com.”

Liz Foy – Cottman Transmission and Total Auto Care located in Spartanburg, SC
“Hi, my name is Liz Foy. I am the co-owner of Cottman Transmission and Total Auto Care in Spartanburg, South Carolina. I was in banking for 20 years before my husband and I purchased this center 5 years ago. My specialties include very in-depth knowledge and care for great customer service and center operations. To find out more about our services visit us at http://cottmanoflouisville.com.”

Cindy Cowie – Cottman Transmission and Total Auto Care located in Louisville, KY
“For over 15 years, my husband Bob and I have co-owned and operated the Cottman Transmission and Total Auto Care located in Louisville, KY. With our many years of business experience, our family owned and operated repair shop has become a trusted name in the Louisville area. For more information about the services we provide, visit us at http://cottmanoflouisville.com.”

Sue Nicholson – Cottman Transmission located in Marietta, GA
“For over 20 years, I have owned the local Cottman Transmission in Marietta, GA, along with my husband, Kent. We specialize specifically in transmission repair and getting our customers’ cars fixed and on the road, as quickly as possible. To find out more information about our center, visit http://www.cottmanofmarietta.com.”

Paula Davis – Cottman Transmission and Total Auto Care located in Charlotte, NC
“I have been with Cottman Transmission for over 25 years, after starting off in Outside Sales. Although I was new to auto and transmission repair, with the help of the technicians there, I quickly picked it up. Twelve years later, an opportunity came up to open my own business and my husband and I discussed it and decided Cottman had to be it. What we like most about this business is the customer loyalty and the ability to have ownership of this franchise. To find out more about the Charlotte Cottman center, visit us at http://www.cottmanofcharlotte.com.”

Beth Burns – Cottman Transmission and Total Auto Care located in Trenton, NJ
“I have specialized in transmission and total auto care for over 20 years at my Cottman Transmission in Trenton, NJ. Our customers are our top priority, and we are always looking for ways to better serve our community’s auto after-market needs. To find out more about the services we offer, find us at http://www.cottmanoftrenton.com.”

Mackenzie White – Cottman Transmission and Total Auto Care located in St. Peters, MO
“I am a recent graduate with a degree in public relations from Northwest Missouri State University. I am now overseeing the digital marketing aspects at the Cottman of St. Peters location. My goal for our shop is to continue building our brand while expanding our reach to new customers. To learn more about our shop, visit us at http://www.cottmanofstpeters.com.”

Cottman Transmission and Total Auto Care Gathers for 2017 Convention to Celebrate and Reflect on the Year’s Achievements Franchisees and Corporate Team Collaborate to Recognize Excellence Across the Brand

HORSHAM, Pa. – Whenever the whole Cottman family is gathered together, it’s bound to be a meaningful time– and this year’s 2017 convention was no different. A sense of community and renewed dedication to education and networking filled the weekend, where franchisees, local market team members and corporate leadership got to enjoy the sun in Orlando, Florida.

The 2017 convention celebrated several key accomplishments and inspired all in attendance to continue to prioritize customer service, reach new heights in business ownership and live out the Cottman values every day.

“This past year has truly propelled Cottman to a new level,” said Cottman Transmission and Total Auto Care President Randy Wright. “As a company, we’re proud to spend another year exceeding our customers’ expectations for what an honest, transparent auto experience should be. Our team is strong and we’re looking forward to the year ahead.”
A highlight of the event was the awards dinner, which was followed by the presentation of honors on top-performing franchisees and their team members for best practices, leadership initiatives and excellence in customer service over the previous year. During the awards ceremony, Wright presented the “Commitment to Excellence” to Don Harris, owner of Cottman of Louisville. He earned the brand’s highest honor with a series of strong marks in all criteria judged, including total revenue, revenue increase, operations and participation within the franchise system.

“It is an honor to be given this prestigious award – it really speaks volumes about the team we have in place in Louisville,” said Harris. “They’re hardworking, dedicated and committed to being better every day.”

Greg Hulce from Cottman of Louisville was recognized as “Manager of the Year,” one of the chain’s highest honors. As the recipient of this award, Hulce exemplifies the highest standards in professionalism, dedication, and sales, always striving to be the best.

Cindy and Bob Cowie, owners of Cottman of Louisville, were honored with the “Person of the Year Award.” This award goes to franchisees who demonstrate a desire to be the best through their actions, always representing Cottman in a positive light and consistently acting as a shoulder to rely on for others in the Cottman system.

Scott Stillwell, the owner of Cottman of Lancaster, Pennsylvania, received “The Transmission Physician Award” for his industry knowledge and dedication to promoting the work of women in the automotive repair industry. He is not only successfully managing in his own center, but he is also consistently supporting fellow Cottman owners and establishing long-term relationships with both outside accounts and retail customers alike.

Named after the Cottman founders, “The Founders Award” was presented to Rob Kress, owner of Cottman of Flint, Michigan. The award is given to an individual who has overcome adversity. As an owner, Kress has overcome his share of trials throughout his career and has never turned away an opportunity presented to him. His indomitable spirit allows him to see potential where others do not.

Given to an outstanding franchisee, the recipient of the “Top National Account Development Award” include Fred Bowen, owner of Cottman of Winston Salem, North Carolina. This honor is awarded to proactive and dedicated owners who work hard to acquire and retain national accounts.

This year, two franchisees received the “Technical Proficiency Award” for demonstrating exceptional technical knowledge of the automotive industry. The honorees were Darby Devine, a technician at Durham, Greensboro, South Charlotte, and Winston-Salem, North Carolina; and Ricky Wilcox, a technician at Cottman of Cincinnati.

Also recognized were the million dollar centers:

  • Cottman of Denver
  • Cottman of Greensboro
  • Cottman of Louisville
  • Cottman of New Orleans
  • Cottman of Louisville
  • Cottman of Waldorf

In addition, 34 Cottman centers were honored with a “Customer Service Award” for providing excellent service to its respective communities. The honorees included:

  • • Cottman of Beaverton
    • Cottman of Brandon
    • Cottman of Cincinnati
    • Cottman of Spartanburg
    • Cottman of Denver
    • Cottman of Des Moines
    • Cottman of Durham
    • Cottman of Fern Park
    • Cottman of Gladstone
    • Cottman of Greensboro
    • Cottman of Independence
    • Cottman of Kansas City
    • Cottman of Kenner
    • Cottman of La Place
    • Cottman of Lancaster
    • Cottman of Louisville
    • Cottman of Maple Shade
    • Cottman of Marietta
    • Cottman of New Orleans
    • Cottman of Louisville
    • Cottman of Racine
    • Cottman of Raleigh
    • Cottman of South Austin
    • Cottman of South Charlotte
    • Cottman of Spartanburg
    • Cottman of St. Peters
    • Cottman of Stroudsburg
    • Cottman of The Woodlands
    • Cottman of Trenton
    • Cottman of Vancouver
    • Cottman of West Mifflin
    • Cottman of Wheat Ridge
    • Cottman of Wilmington
    • Cottman of Winston Salem

To learn more about Cottman Transmission and Total Auto Care, please visit www.cottman.com.

About Cottman Transmission and Total Auto Care

With locations across the U.S., Cottman Transmission and Total Auto Care is a transmission and auto repair brand that services almost any make or model vehicle, foreign or domestic. Cottman Transmission and Total Auto Care centers specialize in complete transmission service, brakes, suspension, air conditioning service and much more. Cottman’s headquarters is based in Horsham, Pennsylvania. For more information, please visit www.Cottman.com and www.thecottonmanblog.com.

Before You Go on a Road Trip…

Summer’s just around the corner. And, if you’re one of the few people who’ve never seen National Lampoon’s Vacation, you may be considering a road trip for your vacation this year.

Well, before you head off to enjoy your well-earned break from the day-to-day grind, take your car over to your nearby Cottman Transmission and Total Auto Care center for a complete, pre-vacation checkup.

What’s involved in a pre-vacation checkup? Basically, the technicians go over your car from bumper to bumper with a fine-tooth comb, looking for anything that could create a safety hazard or might let you down while you’re away.

They’ll check the lights, wipers, and washers. Then they’ll get under the hood to make sure all the fluids are full, the filters are clean, and the battery terminals aren’t corroded.

They’ll put your car up in the air and check the tires, brakes, shocks, and exhaust. And they’ll look for anything that might be loose, worn, or damaged.

Of course, if you’d like, they’ll also take care of any maintenance services you’d like to have done before you go: oil changes, transmission services, tune-ups, fuel system services — anything you’d like to do to make sure your car is ready to handle the demands of a long trip.

As Chevy Chase taught us, the road can be a cruel mistress. To avoid problems, your best bet is to make sure your car is safe and ready for sustained travel. Your friends at your nearby Cottman center are here to help.